Policies

Cancellation & Refund Policy

This summary follows the refund policy in the MTE Enrollment Agreement for the 600-Hour Massage and Bodywork Diploma Program. If anything here differs from your signed Enrollment Agreement, the Enrollment Agreement governs.

Last updated: November 12, 2026

Your right to cancel

You may cancel your Enrollment Agreement until midnight of the 5th business day after you sign it and are accepted by the school. If you were not told of this right when you signed, you may cancel at any time and receive a refund of all money paid within 10 days of cancellation.

How refunds work

The school earns its tuition over the course of the program. Deposits and down payments are considered part of tuition.
Give notice of cancellation or withdrawal in writing. An unexplained absence of more than 15 days counts as notice of cancellation, and your last day of attendance is used as the cancellation date. If you're absent more than 15 days but have told us you'll return, you remain an active student.
We'll acknowledge your cancellation or withdrawal in writing within 15 calendar days, unless your refund has already been mailed within that time.
All refunds are made within 30 calendar days of the date we receive your cancellation.
Applicants who are not accepted receive a full refund of all tuition and fees within 30 calendar days.

When you get a full refund

MTE refunds all money paid if the school:

did not give you a copy of your valid Enrollment Agreement and a current catalog;
cancels or discontinues the program you enrolled in; or
fails to hold classes on the scheduled days or times in a way that harms you.

Cancellation before the first day of class

When notice is given	School has earned	Refund to paying party
Before the 5th business day after enrollment, and before the first day of class	$0	All money paid
After midnight of the 5th business day after acceptance, but before the end of your first day of class	$25	All money paid above $25 (interest under a payment plan is not counted)

Withdrawal after the first day of class

When you withdraw	School has earned	Refund to paying party
After your first day of class, before completing 5% of the program (in weeks)	$325, plus the cost of any books or table provided by the school	All money paid, less the amount earned
After 5%, but before completing 50% of the program (in weeks)	$150 per week plus fees under the Enrollment Agreement, plus a penalty of 10% of tuition	All money paid, less the amount earned and any interest paid under a payment plan
After 50% of the program (in weeks)	All tuition and fees, plus the cost of any books and table provided by the school	No refund

Program length is measured in weeks from the start date to the scheduled end date on your Enrollment Agreement.

Questions or complaints

Contact us at 224-487-7143 or [email protected]. Complaints that can't be resolved with the school may be filed with the Illinois Board of Higher Education, Division of Private Business and Vocational Schools, 1 N. Old State Capitol Plaza, Suite 333, Springfield, IL 62701 · 217-782-2551 · ibhe.org.

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